Patient Experience and Outcomes

Real-time patient insights today, building a healthier tomorrow.

Harness the power of PREMs and PROMs to empower patient-centered care, drive continuous quality improvement, and enhance every step of the patient journey.

Trusted by healthcare providers worldwide

Delivering patient insights you need, when you need them

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Have Complete Visibility over your Hospital

Real-time insights across your healthcare organisation, enabling comprehensive monitoring of patient experiences, outcomes, and operational efficiency through intuitive dashboards and powerful analytics tools.

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Increase Response Rates

Increase response rates with streamlined feedback systems, engaging patients and driving actionable insights for better care.

Boost NPS

Boost NPS with enhanced patient experiences, real-time feedback, and operational excellence.

Empower Patient-Centred Care

Enabling healthcare providers to capture real-time patient feedback, driving personalised care, improved outcomes, and enhanced experiences across the entire healthcare journey.

Drive Continuous Quality Improvement

Implement systematic processes to enhance product and service quality, fostering a culture of ongoing refinement and excellence in all organisational aspects.

Enhance Transparency & Accountability

Our platform empowers healthcare providers to openly share performance data, fostering trust, accountability, and continuous improvement in patient care.

Case Study

Unlocking the power of digital PROMs with Ramsay Health Care UK

Real-time insights from your patients across their journey

Real-time insights from your patients across their journey

Shared Decision-Making

Linking shared decision-making with PRMs improve communication, reduced post-treatment complaints, and enhances patient understanding, leading to better health outcomes and stronger care experiences.

Pre-Admission Experience

Cemplicity’s tailored pre-admission surveys improve treatment planning, boost patient confidence, and enhance the overall patient journey by ensuring clear communication and efficient data collection for better outcomes and experiences.

Service Recovery Feedback

Service recovery feedback and discharge readiness programs address patient concerns promptly, enhance care quality, improve experiences, reduce readmissions, and boost referrals, fostering trust, continuous improvement, and a strong brand reputation.

Post-Care Experience & Outcomes

Systematically capture patient feedback, monitor symptoms, track adherence and facilitate stronger google reviews. Leading to improved care quality, outcomes, loyalty, and safety while reducing costs and enhancing operational efficiency.

NHS – Smarter insights, better patient outcomes

Technology makes it possible to capture patient feedback at scale.

Say goodbye to paper forms and manual data collection. Our platform automates feedback, providing deeper insights and a clear view of the actions needed to improve care quality.

PHIN PROMs Compliance, made simple

As an approved PROMs supplier to the Private Healthcare Information Network (PHIN) we help hospitals across the UK collect patient outcomes data and submit it to PHIN with confidence. Our proven solution takes care of set-up, patient engagement, and regulatory reporting — making compliance simple and stress-free.

Cosmetic Surgery

Enhance cosmetic surgery results with patient feedback to improve outcomes and satisfaction.

Cataract Surgery

Enhance cataract surgery outcomes with patient feedback to improve care and experiences.

Nasal Surgery

Enhance nasal surgery care by using patient feedback to refine treatment effectiveness.

Shoulder Surgery

Improve shoulder surgery outcomes by capturing real-time patient feedback and insights.

Carpal Tunnel Release

Use patient feedback to measure, refine, and improve carpal tunnel outcomes effectively.

Hip Replacement

Leverage patient feedback to optimise hip replacement pathways and deliver better clinical outcomes.

Knee Replacement

Leverage patient feedback to optimise knee replacement procedures and enhance clinical outcomes.

Prostate

Improve prostate care by collecting patient feedback to refine treatment and outcomes.

Want to know more about our solutions? Speak to our expert.

Paul Millett, Director of Global Business Development