While patients are in your care, you want to make it easy for them to provide feedback so that things can be addressed quickly.
We recommend that in-situ surveying be patient-initiated and enable patients to quickly communicate what is on their minds. The aim is to ensure patients have the best chance of excellent health outcomes and provide rave reviews.
Why Service Recovery Feedback?
Address Issues Promptly
Service recovery feedback helps identify and address patient concerns immediately, ensuring that problems are resolved quickly and preventing dissatisfaction from escalating.
Enhance Continuous Feedback
Gathering service recovery feedback provides actionable insights, enabling your team to refine processes and avoid recurring issues, ultimately driving long-term improvements.
Strengthen Patient-Provider Relationships
Effectively addressing feedback builds stronger relationships with patients. It shows empathy and a commitment to providing the best possible care, even when things go wrong.
Improve Patient Experiences
By actively listening and responding to feedback, you show patients that their concerns matter, leading to improved trust and higher Net Promoter Scores post-care.
Boost Brand Reputation
Proactively managing service recovery can turn a negative experience into a positive one, enhancing your organisation’s reputation and demonstrating dedication to patient care.
Capturing patient feedback across their healthcare journey.
Service Recovery Feedback
Enable patients to quickly share what is on their minds, so you can act promptly.
Discharge Readiness
Optimize discharge processes to boost satisfaction, reduce readmissions, and drive referrals.
Post-Care Experience
Leverage post-care feedback to enhance loyalty, service quality, and patient retention.
Surgical Site Infection
Accurately measure, detect, and prevent surgical site infections through patient-reported data.
Symptom Tracking
Track real-time symptoms to deliver proactive, personalised care and improve outcomes.
Medicine Adherence
Enhance patient outcomes by tracking treatment, promoting adherence, and improving decision-making.
Cosmetic Surgery
Enhance cosmetic surgery results with patient feedback to improve outcomes and satisfaction.
Cataract Surgery
Enhance cataract surgery outcomes with patient feedback to improve care and experiences.
Nasal Surgery
Enhance nasal surgery care by using patient feedback to refine treatment effectiveness.
Shoulder Surgery
Improve shoulder surgery outcomes by capturing real-time patient feedback and insights.
Carpal Tunnel Release
Use patient feedback to measure, refine, and improve carpal tunnel outcomes effectively.
Hip Replacement
Leverage patient feedback to optimise hip replacement pathways and deliver better clinical outcomes.
Knee Replacement
Leverage patient feedback to optimise knee replacement procedures and enhance clinical outcomes.
Capturing patient feedback across their healthcare journey.
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