Success Stories

North Downs Hospital, part of Ramsay Heath Care UK achieved outstanding response rates for their Hip and Knee PROMs.

NHS Sussex embarked on a journey to establish their first unified outcomes data set to better understand and improve the care provided to patients.

National Screening Service recently tested the feasibility of moving from traditional paper-based surveying of patients being screened, to real-time capture of patient views.

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members.

Ramsay Health Care UK shares insights on their journey to transitioning from a paper-based approach to digital PROMs.

Balance Performance Physiotherapy share how PROMs brings real value—for patients, clinicians, and the entire service.

Pure Sports Medicine shares insights into their innovative journey as pioneers in PROMs for musculoskeletal services.

Lakeview Private Hospital has revolutionised patient feedback from what was once a time-consuming process into a transformative tool.

Mercy Dunedin shares how they integrate patient feedback into strategic and operational activities to drive continuous improvement and deliver exceptional care.

Southern Cross Healthcare shares valuable lessons from their process to embed patient feedback and insights across the organisation to drive patient-led improvements.

MercyAscot’s heritage goes back over 117 years, they are now one of New Zealand’s largest private facilities, with over 650+ staff across three sites.

The Peke Waihanga Artificial Limb Service provides a critical health service to enable people with artificial limbs to live independent and productive lives.

Grace Hospital shares the strategies and initiatives behind its success in achieving a Net Promotor Score of 95.