Patient experience (PREM) ratings, including Net Promoter Score (NPS), are a proven measure of service quality and referral strength.
It is critical to capture and act on this feedback systematically. That feedback is most robust once a patient has returned home, out of the provider’s direct care, so they can feel safe in providing clear and honest feedback, with anonymity guaranteed.
Why Post-Care Experience?
Gauge Patient Loyalty
NPS provides a simple, yet powerful, measure of patient satisfaction and loyalty by asking how likely patients are to recommend your services, offering a clear snapshot of their overall experience.
Improve Service Quality
Patient-reported experience measures (PREMs) offer direct, actionable insights into service quality, enabling targeted improvements that directly address patient needs and expectations.
Drive Continuous Improvement
Systematically capturing and acting on post-care feedback helps identify areas for improvement, driving better patient outcomes and refining overall service delivery.
Improve Referral and Retention Rates
A high NPS score indicates satisfied patients who are more likely to recommend your services, leading to increased referrals and better retention, ultimately supporting the growth of your healthcare practice.
Capturing patient feedback across their healthcare journey.
Service Recovery Feedback
Enable patients to quickly share what is on their minds, so you can act promptly.
Discharge Readiness
Optimize discharge processes to boost satisfaction, reduce readmissions, and drive referrals.
Post-Care Experience
Leverage post-care feedback to enhance loyalty, service quality, and patient retention.
Surgical Site Infection
Accurately measure, detect, and prevent surgical site infections through patient-reported data.
Symptom Tracking
Track real-time symptoms to deliver proactive, personalised care and improve outcomes.
Medicine Adherence
Enhance patient outcomes by tracking treatment, promoting adherence, and improving decision-making.
Cosmetic Surgery
Enhance cosmetic surgery results with patient feedback to improve outcomes and satisfaction.
Cataract Surgery
Enhance cataract surgery outcomes with patient feedback to improve care and experiences.
Nasal Surgery
Enhance nasal surgery care by using patient feedback to refine treatment effectiveness.
Shoulder Surgery
Improve shoulder surgery outcomes by capturing real-time patient feedback and insights.
Carpal Tunnel Release
Use patient feedback to measure, refine, and improve carpal tunnel outcomes effectively.
Hip Replacement
Leverage patient feedback to optimise hip replacement pathways and deliver better clinical outcomes.
Knee Replacement
Leverage patient feedback to optimise knee replacement procedures and enhance clinical outcomes.
Capturing patient feedback across their healthcare journey.
Trusted by private hospitals worldwide
