Many complaints received after treatment relate to a lack of information and ineffective communication in the first stage of the patient’s journey.
Evidence supports that shared decision-making improves the communication of risks associated with treatment and better prepares the patient for what lies ahead. By systematically linking Shared Decision Making with PROMs, we build insight into the link between effective early consultations and health outcomes.
Why Shared Decision Making?
Reduce Post-Treatment Complaints
Addressing patient concerns and ensuring clear communication during initial consultations helps minimise complaints post-treatment, leading to stronger patient outcomes and better care experiences.
Link Early Consultations to Health Outcomes
Shared decision-making ensures patients are fully informed about their treatment options, fostering clearer communication of risks and benefits and reducing misunderstandings and complaints.
Improve Patient Understanding
Shared decision-making ensures patients are fully informed about their treatment options, fostering clearer communication of risks and benefits and reducing misunderstandings and complaints.
Capturing patient feedback across their healthcare journey.
Service Recovery Feedback
Enable patients to quickly share what is on their minds, so you can act promptly.
Discharge Readiness
Optimize discharge processes to boost satisfaction, reduce readmissions, and drive referrals.
Post-Care Experience
Leverage post-care feedback to enhance loyalty, service quality, and patient retention.
Surgical Site Infection
Accurately measure, detect, and prevent surgical site infections through patient-reported data.
Symptom Tracking
Track real-time symptoms to deliver proactive, personalised care and improve outcomes.
Medicine Adherence
Enhance patient outcomes by tracking treatment, promoting adherence, and improving decision-making.
Cosmetic Surgery
Enhance cosmetic surgery results with patient feedback to improve outcomes and satisfaction.
Cataract Surgery
Enhance cataract surgery outcomes with patient feedback to improve care and experiences.
Nasal Surgery
Enhance nasal surgery care by using patient feedback to refine treatment effectiveness.
Shoulder Surgery
Improve shoulder surgery outcomes by capturing real-time patient feedback and insights.
Carpal Tunnel Release
Use patient feedback to measure, refine, and improve carpal tunnel outcomes effectively.
Hip Replacement
Leverage patient feedback to optimise hip replacement pathways and deliver better clinical outcomes.
Knee Replacement
Leverage patient feedback to optimise knee replacement procedures and enhance clinical outcomes.
Capturing patient feedback across their healthcare journey.
Trusted by private hospitals worldwide
